FIRST TIME SHOPPING FAQ

Welcome to our Web Shop! If you are new to placing an order with us, the following questions and answers should make your purchase simple! For more detailed information, including methods of payment, please click here to go to our full terms and conditions.

Question - How do I order a product?
Answer - The first time you select ‘checkout’ to make a purchase on the Divine Love® web shop, we create your Customer Account. You enter your personal information (name, email id, delivery address, phone, etc.) only once and then every time you return to the site to make a purchase, all you have to do is enter your email id and password. We retrieve all your personal information from our database. A New User account is created during the check out procedure. It is not necessary to have a User account to view any of the web pages on the Divine Love ® web-site or to place products into your shopping cart. If you do not want to create an account, you are free to login as a guest and experience your online shopping experience. You will have to fill in your billing and shipping details and make your purchase using the payment gateway.

Question - If I purchase a product online are my personal details safe?
Answer - Be assured that we keep all personal information submitted to us in the strictest confidence. The information is stored on a secure server and is only used to process orders. This information will not be released to anyone other than those necessary to fulfill your order. We do not rent or sell your name, address or personal information to any third party without your permission. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. If at any time you wish to review your details, please log in via the "My Account" link and you will be able to access your details.

Question - How do I search for a product I would like to purchase?
Answer - All our products are listed on the front page on the shopping cart. If you want a product that is not currently available or would like to suggest one, please contact our customer care team.

Question - How do I check items that I have placed in my shopping cart?
Answer - You can check your shopping cart at any time by clicking on the "Shopping Cart" link on the top right hand side of the page.

Question - Are the prices the same at retail stores ?
Answer - We will charge you the maximum retail price at the time of your order, plus shipping charges, unless we are advertising a promotional offer on the products you purchase. If this is the case it will be clearly defined in the product information and will show the special price when you add the product to your cart. All prices are inclusive of Goods & Services Tax (GST). Any local taxes and/or imposts/levies will be borne by you.

Question - How do I pay for the products I have selected?
Answer - When you are done with shopping and click on the check-out button, you will be redirected to the secure CCAvenue Payment Gateway. Here you can pay via credit card, debit card, your own PayTM account or net banking. After payment has been received, you will be redirected back to our website. This ensures that your credit card information remains within the secure CCAvenue Payment Gateway system.

Question - I still can’t place the order, how can I get help?
Answer - Click here, will be directed to our Customer Support email contact page and we will contact you to assist.

SHIPPING & DELIVERY

Question - How much are the shipping charges?
Answer - All orders over ₹ 500 are shipped free. For orders under ₹ 500, we charge a flat ₹ 100 as P&H charges. For large bulky orders, please contact our customer service team for further details.

Question - Do you'll ship overseas?
Answer - Currently, we are not shipping overseas. We plan to launch overseas shipping in the near future. Please contact us if to register your interest for the same

Question - What is the estimated delivery time?
Answer - Orders are dispatched within 1-3 business days. We deliver using IndiaPost and courier companies like DHL, DTDC, GATI etc. Normal delivery times are between 4 – 10 working days.

Question - Can I track my order?
Answer - Yes, we will send you an with a confirmation of shipment and a tracking number.

MY ACCOUNT & MY ORDERS

Question - What is My Account?
Answer - We've made it easy for you to view and update your account and orders any time through "My Account". "My Account" allows you complete control over your transactions at our webshop. You can manage/edit all your personal data like address, phone numbers, email ids change your password track the status of your orders

Question - How do I check the current status of my orders?
Answer - You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with us. To check the status of your pending orders, click on the “My Account” link in the page footer on our webshop. This will take you to your My Account page, where you can click on the “My Orders” link to view the status of all order. To view the status of a specific order, click on the “Order Number”. After your order is shipped out from our warehouse, we will send you a mail with the shipping details.